ivr pharmacy

IVR System FeaturesEasy-to-Learn-and-UseIntegrates seamlessly with QS/1 pharmacy management systemsStores customer messages directly in the QS/1 pharmacy systemRetrieves messages without calling into a separate voicemail systemListens to related messages while filling prescriptionsSets your own parameters for patients to pick-up prescriptionsFaxes additional refill requests to physicians or send electronically if the doctor is an e-prescribe userSupports multiple languages and gain the ability to customize messagesRoutes non-pharmacy calls to other store departmentsPlays, store and retrieve doctor messagesMakes one call to QS/1 for service and support for IVR and pharmacy management systemStreamline WorkflowAutomatically schedule refill processing based on pick-up timeRoute refills to designated queue for processingAllow physicians to respond to refill requests or leave new orders via voicemail, fax or e-prescribeCustomer ConvenienceEliminate customer hold time and reduce time spent waiting in lineWalk customers through easy, step-by-step refill ordering processLet customers leave voice messages with their refill requestsInform customers of pick-up times within pre-set parameters established by your pharmacyAdvanced SecurityReduces prescription fraud by validating refill requests with patient-specific information.Multi-Location SolutionsQS/1 has two centralized solutions for multi-location pharmacies. Offer a unique telephone number and greeting for each store location, or a single telephone number and greeting directing callers to specify the desired store location.

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